Screen unresponsive after dropping

[Samperez93]

I dropped my fitbit charge 5 twice on its screen and now the screen has gone unresponsive. It'll work when I have it plugged in charge, all aspects of the screen works then. But once I take it off the charger the screen goes blank even if I put it on always on. The fitbit always seem to restart itself once I plug it. Any thoughts on what's wrong?

[RiekoC]

Hello @Samperez93 

Something might have jostled something out of place after the Charge 5 was dropped twice.

The best next step would be to contact Support (<-- click link). Complete the prompts until you get the option to chat or call.