Screen went black

[yltmzl]

Yesterday screen of my charge 5 went black. Tried all that written in this forum, but no use.

[Talahthas]

Welcome to the Fitbit community, @yltmzl!

Sad to hear your Charge 5 isn't working as expected. Please make sure your device is charged by closely following these instructions:

How do I charge my Fitbit device? 

Although you've mentioned already having tried all possible ways to get your device back to live, I'd suggest trying to restart your Charge 5 once again as this sometimes requires several attempts. Please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'll keep my fingers crossed.

[yltmzl]

Thank you for your reply. Tried fee times, but still not working.

Best regards, Yuliya Temizel

[Talahthas]

Thanks for your feedback, @yltmzl, although I would have liked to hear something different.

As you seem to be out of luck getting things fixed by yourself, I'd suggest contacting Fitbit support for further support:

Fitbit Support Contact 

[BGZ58]

Same.

Charges but then looses battery life quickly.

Screen is black but still records heart rate and steps. I installed software update after screen went black. I try to reset but cant tell if it is resetting b/c screen is black.

They agreed to send replacement but since it is on back order wont be available until Aug 4, 2023. 

[yltmzl]

This is one is my replaced one. One year ago i had the same problem. Fitbit team replaced it.

Best regards, Yuliya Temizel