Screen

[Ronn295]

When I put my charge 5 on the only thing that appears on my screen is 4 tiny green dots and one tiny red dot on the top. Time and date will not display. Couple of weeks ago I contacted you because timer would not shut off. I work out at our local YMCA 4 days a week plus other activities in our community. Folks inquire about my Fitbit and how I like it. I’m afraid I am not able to recommend it at this time. Need your help or recommendations. 
Jogger…..Ronn215

[Wibby]

Hello @Ronn295 

Sorry to hear you're having problems.  One thing you can try is to reset it.  Put it on to the charger, then press the button at the USB end 3 times.  Hopefully that should bring it back to life for you.

I really hope that works for you.

[Ronn295]

I’m afraid that has not helped. I’ve tried pushing the button three times for four different times. Still have the pretty little lights. I wait a couple minutes between each attempt.

Sent from my iPhone

[Wibby]

Oh dear @Ronn295  that's a shame as it often works for people.

If it's not working at all, then it's time to contact Support.  Scroll to the bottom of the page, select Help, then Get Support, then Live Chat.  That seems to be the easiest way to get help.

Good luck!

[P_L_B]

I've had the same problem.  Multiple attempts at re-setting didn't work.  Neither did logging out of the app and re-opening it, or any of the other fixes suggested on other threads.  It seems like Support is the only remaining option. I hope you find a solution!

[Ronn295]

Always appreciate your help. Been working fine so far. Thanks

Sent from my iPhone

[vickiwi]

I lost my original charger and have an aftermarket which does not have a button. I unplugged it from the USB power slot and plugged it back in quickly four times and it's come back to life.

[Ronn295]

Thanks I will remember that. Appreciate the suggestions.

Sent from my iPhone