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Setting up Charge 5 for first time

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‎02-07-2023 16:36 - last edited on ‎02-11-2023 05:33 by Moderator Alum

‎02-07-2023 16:36 - last edited on ‎02-11-2023 05:33 by Moderator Alum

It's been 6 hours.   It just will not connect with my iPhone.   I do have a Charge 2 in my house (it belongs to my partner).  I have kept it sequestered.   I don't know why.  I get up to about 5% and then it reverts to 0% and waits a while.  I really want this to work.  

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‎02-11-2023 05:32

‎02-11-2023 05:32

Hi, welcome to the Fitbit Community forums, @Doulton. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5.

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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