Sleep Tracking Charge 5

[ricooper43]

I'm wearing my Charge 5 and there are nights where it says I didn't sleep or was restless. Are there guidelines, is this related to where I wear it on my wrist or how tight it should be 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, it's good to see you around in the Fitbit Community Forums, @ricooper43. 

Thank you for sharing this information about the behavior you're experiencing to track your sleep. 

If you haven't done so already, please wear your device on your non-dominant hand and monitor it for the next few days. In the meantime, for the nights that don't have sleep data, you can manually log your sleep by going to the Fitbit app, tapping on the "+" icon next to the sleep tile > Add Sleep Log and entering your details. 

In addition, keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
• If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
• If your device’s battery is critically low.

If your device is still not tracking your sleep, please try to complete a three pulse restart procedure following the steps listed here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.