Sleep stage tracker not working.. Charge 5

[SunsetRunner]

Have had the device for 3 days and although it shows that I'm sleeping my targeted amount of hours my sleep stages aren't registering..

I've adjusted the band multiple times but that hasn't yielded the desired results

I spoke with customer support yesterday and reset my Charge 5 via the cable but today the data from last night's sleep still didn't show up.. 

I'm quickly losing patience with this device..

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @SunsetRunner. 

I appreciate all the details that you've provided about the inconvenience you're experiencing with the Charge 5. 

It seems that you already tried all the steps suggested in the forums to try to resolve this problem. In this case, I recommend that you continue the assistance process with the Customer Support, since you already tried all the basic troubleshooting steps. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

They will let you know how to proceed with this. Thanks again for taking the time to share your feedback. 

Have a good day. 

[SunsetRunner]

Hi, so on the suggestion of the customer service rep yesterday, I switched
the watch to my non-dominant arm(who knew?) and it tracked stages last
night..

Hope it continues..

So, can you get them to make the HR field around 40% larger?

Thanks for checking in..

[DavideFitbit]

That's great news! Thank you for taking the time to share the steps that worked out for you, @SunsetRunner. 

Regarding the heart rate field of the Charge 5, I would recommend that you post this idea in the Feature Suggestion board of the Community if you have a specific suggestion about this, since this section is regularly monitored by the team of developers. This is always useful to continue to track popularity and demand over time. 

Have a great day. 

[SunsetRunner]

Yeah, but the next day it didn't record sleep stages..

I did nothing different..

Additionally the fonts are so ridiculously small, aside from the HR field,
for some key metrics on the device(Power %) it's laughable.

Apparently this device isn't ready for prime time and I'll be sending it
back..

Thanks anyway

[DavideFitbit]

@SunsetRunner Thank you for your reply. 

If possible, I recommend that you share some of these ideas in the Feature Suggestion board of the Feature Suggestion board of the Community. 

However, I understand your frustration and I'm sorry to see that you've decided to return your device. Thank you for taking the time to share your feedback about the product. 

Have a good day. 

[Trptdude]

I have the exact same issues with My Charge 5. As a way around the problem  I have been using a a phone app called SleepScore by a company called ResMed. it is free and works really well on my IPhone to log all the sleep stages. I highly recommend it.

Hopefully Fitbit will figure out a solution soon to this systemic issue,

[SunsetRunner]

Not only does this SleepScore app have terrible reviews, nowhere does it
explain how it works..

Unreal..

Do you have to tape your phone to your wrist? head?

You see the reason why fitness watches attempt to track your sleep is due
to those flashing laser diodes under the face of the watch..that makes
sense to me although I'm disheartened to say that the Charge 5 tracks or
doesn't track my nights sleep indiscriminately. Also, when it actually
tracked my sleep the results were inaccurate as it has a hard time
distinguishing between my being awake and just lying there and my actually
being asleep..So, the sleep tracker functionality of the Charge 5 gets a
Fail from me.

[SunsetRunner]

4 Days in a row of "proper" sleep tracking..celebrate the new year? Nah, I'm going to celebrate this 😊

I think I had an issue last week where my tracker went offline and thus some of the functionality stopped working.

I don't know as yesterday while doing my elliptical workout, after mimicking the HR results of the machine(impressive) for some reason it went rogue and stopped correctly relaying my HR..very frustrating as it was the last 5 min of my workout and I was in a zone having my HR at the high of the season.

Perhaps sweat was culprit...

Will be watching for that at today's workout.

So net net, aside from the ludicrously small HR & % charged fonts on the watch, my experience with the Charge 5 has gotten a lot better as the connection issue I mentioned prior prob impacted the watch's functioning.

Still not sure if I'm gonna be keeping it...

So Fitbit community you're just gonna have to keep sitting on the edges of your seat until I decide 🤔

[DavideFitbit]

@SunsetRunner Thank you for sharing that you've been experiencing with your Charge 5 and the heart rate information. It's good to know that your sleep tracking has improved. 

Before considering other options, I recommend that you try restarting the device using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

Hope this helps, I'll be around.