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Sleep tracking calculation off one hour Charge5

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‎05-11-2022 04:11 - last edited on ‎05-12-2022 11:56 by Moderator Alum

‎05-11-2022 04:11 - last edited on ‎05-12-2022 11:56 by Moderator Alum

I had a Charge 4 and went to a 5. I have premium. Recently the sleep calculation is off by one hour daily. Has anyone else found this happening? 

 

 


Moderator edit: subject updated for clarity

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3 REPLIES 3

‎05-12-2022 11:55

‎05-12-2022 11:55

Hi, I appreciate the details that you've provided about this problem with your sleep tracking with Charge 5, @RAP88.  

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with more information about this. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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‎05-13-2022 12:17

In response to DavideFitbit

‎05-13-2022 12:17

Yes I did contact customer support and want to clarify- I was the problem. The tracker now subtracts your time awake.

Sent from my iPhone
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‎05-14-2022 07:03

In response to RAP88

‎05-14-2022 07:03

Thank you for sharing this update, @RAP88!  

Davide | Italian and English Community Moderator, Fitbit


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