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So disappointed with charge 5

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‎07-01-2022 10:24

‎07-01-2022 10:24

Hello,

 

I just received my charge 5, 3 days ago. And I have to admit that I have never been this much disappointed, I had such high hopes.

The watch keep de-syncing, restarting bluetooth and the watch it self does not work; the only thing that works is completely re-pairing it, and the sync only last for couple of hours. This renders this watch unusable. (And yes; I have tried to follow all the guides there, and I believe contacting customer support would be useless, as seems alot of other consumers are facing the same issue)

I dont understand how a company as a big as Fitbit, owned by google, cannot fix a simple bluetooth problem, that cheaper watches does not have?! (I have used other brands in the past and they were fine), for more than a year now!

I hope this issue would be fixed in the following month, otherwise Ill have to return this watch, and start warning people about this issue.

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2 REPLIES 2

‎07-01-2022 10:56

‎07-01-2022 10:56

what do you mean 'the sync only lasts a couple of hours'? Are you trying to keep it syncing all the time? I only sync mine briefly once or twice a day.

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‎07-02-2022 10:34

In response to LiJaHi

‎07-02-2022 10:34

Once is not connected to the phone anymore, I cannot see the updated stats on my phone, I cannot install any app/clock, I can no longer receive notifications ... etc

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