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SpO2 is not working on my Charge 5

‎05-05-2025 09:54 - last edited on ‎05-06-2025 04:37 by Fitbit Moderator

‎05-05-2025 09:54 - last edited on ‎05-06-2025 04:37 by Fitbit Moderator

Can anyone explain why my charge 5 is suddenly no longer showing any spo2 info? Has been working well for months but now tells me my device isn't compatible with the spo2 feature. Which it clearly is. Can anyone help?

Moderator Edit: Clarified subject

Best Answer
0 Votes
7 REPLIES 7

‎05-06-2025 04:42

‎05-06-2025 04:42

Hi there, @Elh21. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. 

I wanted to let you know that this issue you're experiencing with the SpO2 app and the data not appearing in the Fitbit app has been escalated to our team, and they are currently investigating it.

I understand your concern and apologize for any inconvenience it has caused. Please know that we value all feedback as it helps us to refine our services, and your input is certainly appreciated.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎05-06-2025 05:06

In response to MarreFitbit

‎05-06-2025 05:06

I'm glad to see this answer as I ran into the same issue this morning. 

Best Answer

‎05-07-2025 18:11

In response to MarreFitbit

‎05-07-2025 18:11

Hello.

 

Same situation for me.

 

Actually, i dont think that this has ever worked.

 

Right now, just wiped my Charge 5 and re-paired it with my Pixel 8 Pro .

 

I can add the app to the watch/tracker but the Fitbit app reports that i need to install the app inside the fitbit app but when i do this, it reports that its not compatible with my device.

 

I am in the US and my profile is set as such.

 

so long story short, app is installed on the watch, but the module needed inside the fitbit app is not installed neither available.

Best Answer

‎05-08-2025 01:30

In response to MarreFitbit

‎05-08-2025 01:30

Hi Maria, is there an update on this? It's a pretty key component of the watch for many of us and this has been ongoing for a while now...

Many thanks

Best Answer

‎05-12-2025 05:43

In response to MarreFitbit

‎05-12-2025 05:43

Hello.

 

following up.

 

My Charge 5 is now showing the readings but the phone app still reports that its missing the SpO2 app.

 

When I click on it and try to install it, its greyed out.

 

I am located in the US, yet it says that the app is not available to me.

Best Answer

‎05-13-2025 05:25

In response to Neo_morpheus

‎05-13-2025 05:25

Removed the app from the phone and wiped the tracker.

Reinstalled the app and everything is now working correctly.

Best Answer

‎05-13-2025 12:46

In response to Neo_morpheus

‎05-13-2025 12:46

Afraid I tried this before I posted. 

Best Answer
0 Votes