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My experience with Charge 5

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‎05-13-2025 14:21 - last edited on ‎05-13-2025 19:12 by Fitbit Moderator

‎05-13-2025 14:21 - last edited on ‎05-13-2025 19:12 by Fitbit Moderator

Have had two Charge 5 Fitbits now, both have failed with the same battery draining issue experienced by many other users. With my latest Charge 5 being out of warranty, Fitbit just offered me a derisory 35% discount on the purchase of a new device. Given the clear weakness of this product, Fitbit should really be providing a replacement at no cost, irrespective of the warranty period.

Given the woeful customer experience provided, I can't see myself buying from Google / Fitbit again.

 

Moderator edit: clarified subject.

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‎05-13-2025 19:11

‎05-13-2025 19:11

Hi and welcome to the forums @Emma265.

Thank you for providing the information about your experience and taking the time to share these details regarding the Charge 5. 

I am sorry for the inconvenience you have faced during this time using your device. Please note that Fitbit products are manufactured following strict quality controls to ensure their durability and effectiveness according to the demands of our customers. However, this does not guarantee that in some cases certain features of the trackers will be affected by causes outside the manufacturer.

Please rest assured that whenever you contact the support team, the advisors will look for the best way to help you.

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