SpO2 is not working on my Charge 5

[AdrianMC]

Hi there,

For days now, I get no SpO2 reading. Today even SpO2 app not available in Gallery. I've done the lot, update  restart, disconnect, connect, etc., without success.

Any solutions anyone, please.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @AdrianMC. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your SpO2 has stopped working. I understand your concern.

I wanted to let you know that this issue you're experiencing with the SpO2 app and the data not appearing in the Fitbit app has been escalated to our team, and they are currently investigating it.

I understand your concern and apologize for any inconvenience it has caused. Please know that we value all feedback as it helps us to refine our services, and your input is certainly appreciated.

[AdrianMC]

Thank you. I had the same problem a few weeks ago. But the app appeared again in the Gallery  and it seemed to work fine for a few days. But it keeps disaapearing, and not working atm.