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Steps not being recorded Charge 5

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‎11-03-2022 04:53 - last edited on ‎11-12-2022 10:57 by Moderator Alum

‎11-03-2022 04:53 - last edited on ‎11-12-2022 10:57 by Moderator Alum

My Fitbit Charge 5 is not recording steps this morning nor is it charging when attached to the charger. This is a new problem. 

 

 

Moderator edit: subject updated for clarity

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‎11-12-2022 10:56 - last edited on ‎11-24-2024 08:02 by Fitbit Moderator

‎11-12-2022 10:56 - last edited on ‎11-24-2024 08:02 by Fitbit Moderator

Hi, I appreciate all the information that you've shared about this problem you're experiencing with your Charge 5, @KTCWalker. 

Before considering other options, and if you still consider the steps are not accurate, please make sure that you've tried the restart procedure as described in this article, then check if you continue to experience the same behavior. In the meantime, you can find more useful information about the accuracy of Fitbit devices and how to adjust your stride length and dominant hand settings here. 

Regarding the device not charging, please follow all the recommendations listed in this article. 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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