Steps stuck on 159 steps Charge 5

[criddic]

My Charge 5 is stuck on 159 steps have rebooted device twice deleted device and reconnected still the same won’t budge at all 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @criddic. 

Thank you for all the details that you've provided regarding the problem that you've been experiencing with your Charge 5 and the troubleshooting steps that you already tried. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed. 

Have a great day. 

[criddic]

Yes thank you got in contact with customer support couldn’t resolve the issue so been passed on higher up the tree. Hopefully won’t have to wait much longer for a response over 48 hours so far 🙄

Sent from my iPhone

[DavideFitbit]

@criddic Thank you for your reply. 

It seems that you've been in touch with the Support team for the last few days. I recommend that you continue the assistance process with them so they can let you know how to proceed. 

Have a great day. 😁