Stopped tracking sleep Charge 5

[mion81]

Charge 5 worked for two days. Now it stopped tracking sleep. It no longer produces a sleep score, and I don’t see sleep stages.

Moderator edit: subject updated for clarity

[RaPepe]

Mine did not monitor sleep last night as well. Had Fitbit on four 4 days. No data collected. 

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Rebooted phone and Fitbit works perfectly now. 

[DavideFitbit]

Welcome to the Fitbit Community forums, @mion81 @RaPepe.  

I appreciate all the information that you've shared about the inconvenience that you've been experiencing with your Charge 5.  

Before considering other options, please complete a restart procedure following the steps listed here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, please wear your device on your non-dominant hand and monitor it for the next few days. In the meantime, for the nights that don't have sleep data, you can manually log your sleep by going to the Fitbit app, tapping on the "+" icon next to the sleep tile > Add Sleep Log and entering your details. 

In addition, keep in mind that you must see sleep stages in order to see a sleep score. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

If you see sleep stages but don’t see a sleep score, please note that it may take a few minutes for your sleep score to appear. In addition, for better results please try to let the device detect that you're awake or asleep by itself rather than doing it manually

@RaPepe Thank you for sharing this update, it's good to know that it's working properly now! 

I'll be around.

[mion81]

It seems every other day or so, the device stops recording heart rate and/or sleep stages, and has to be restarted. That's really a nuiscance. Should I send it back for a replacement?

Battery is never critically low. I always wear it as recommended.