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Stuck on Fitbit app doenload Charge 5

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‎08-09-2022 16:24 - last edited on ‎08-10-2022 09:10 by Moderator Alum

‎08-09-2022 16:24 - last edited on ‎08-10-2022 09:10 by Moderator Alum

Screen stuck on app download prompt.

 

 


Moderator edit: subject updated for clarity

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‎08-10-2022 09:10 - last edited on ‎12-26-2024 06:38 by Fitbit Moderator

‎08-10-2022 09:10 - last edited on ‎12-26-2024 06:38 by Fitbit Moderator

Welcome to the Fitbit Community forums, @Pyrat67. 

I appreciate the information provided about this issue with your Charge 5. 

This message usually appears on the screen when you need to set up the device again. If you haven't done so already, please try removing the Charge 5 from your Fitbit account and then set it up as a new device. If you continue to see this message and it doesn't allow you to complete the set up, please try restarting your device first using the charging cable: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti

View best answer in original post

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3 REPLIES 3

‎08-10-2022 09:10 - last edited on ‎12-26-2024 06:38 by Fitbit Moderator

‎08-10-2022 09:10 - last edited on ‎12-26-2024 06:38 by Fitbit Moderator

Welcome to the Fitbit Community forums, @Pyrat67. 

I appreciate the information provided about this issue with your Charge 5. 

This message usually appears on the screen when you need to set up the device again. If you haven't done so already, please try removing the Charge 5 from your Fitbit account and then set it up as a new device. If you continue to see this message and it doesn't allow you to complete the set up, please try restarting your device first using the charging cable: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer

‎08-13-2022 11:16

In response to DavideFitbit

‎08-13-2022 11:16

Best answer. Thank you.

Best Answer

‎09-06-2022 09:32 - last edited on ‎12-26-2024 06:37 by Fitbit Moderator

In response to Pyrat67

‎09-06-2022 09:32 - last edited on ‎12-26-2024 06:37 by Fitbit Moderator

No problem, thank you for your reply, @Pyrat67! 😁

See you around.  

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
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