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Charge 5 not working after swimming

10 hours ago - last edited 3 hours ago by Fitbit Moderator

10 hours ago - last edited 3 hours ago by Fitbit Moderator

Charge 5 got wet in ocean water briefly and now it's not working

Best Answer
1 REPLY 1

3 hours ago

3 hours ago

Welcome to the Fitbit Community Forums, @DBal.

Thanks for letting me know about the issue you're experiencing with your Charge 5 and for describing the steps you've already taken, especially since it is related to water exposure.

Let's start by trying these quick solutions:

  • Thoroughly dry your Fitbit and ensure there's no visible moisture, especially around the charging contacts and sensors

  • If your device was recently exposed to water, clean it following these instructions 

  • Restart your Fitbit once you're certain it's completely dry.

Best Answer
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