Sudden disconnect with Charge 5

[Halldor01]

Sudden stop with red X

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, I appreciate all the information that you've shared about this inconvenience with your Charge 5, @Halldor01.  

Before considering other options, please make sure that you've tried all the steps listed here below as well: 

1. Complete the 3 pulse restart procedure again using the charging cable, instead of the restart on the device's settings. 
2. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Let me know if you continue to see the red X on the screen on your Charge 5. 

I'll be around. 

[Halldor01]

Thanks! Reboot #2 fixed it