help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Swim Mode

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-11-2023 11:13

‎07-11-2023 11:13

Thank you to everyone who posted about their problems with the Fitbit Charge 5 swim mode.  I should have read them before I went swimming, and used the swim mode.  I used the swim mode as I was playing in the 4 ft pool with my grandkids, and the Fitbit stopped working while we were playing.  Fitbit is sending me a new one, since it was still under warranty.   However, I will definitely not be using swim mode on the new one, and will take it off when going into the water!  Otherwise, I love my Fitbit charge 5.  I had been given an old used Apple Watch in Dec.   However, I didn't really care for the hugeness of it, and I didn't need all the apps on my watch.  So I went back to Fitbit.  I have been very happy with the Charge 5, and can't wait to get my replacement!

Best Answer
0 Votes
2 REPLIES 2

‎07-12-2023 01:06

‎07-12-2023 01:06

Sorry about that @Smgarner swim mode only locks the screen. 

Was your problem with the swim mode, or with the water? The reports I see look more like water ingress. 

Best Answer
0 Votes

‎07-12-2023 03:46

‎07-12-2023 03:46

Welcome back to the Fitbit community, @Smgarner!
Sad to hear that you've had issues with your device. Charge 5 in general can be used while swimming and it is also meant to track your swimming exercises. But you should keep an eye on some points to keep it in good condition after you've left water. Please have a closer look here for more information on that:

Can I swim or shower with my Fitbit device? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes