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Sync issue

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‎06-09-2022 18:09

‎06-09-2022 18:09

Synced showing zero on tablet and mobile. On charge 5 details for today are yesterday, when checking sync says notsynced since yesterday afternoon. Steps out for yesterday showing g as today. Help

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‎06-09-2022 18:21

‎06-09-2022 18:21

Hello @Tikis 

Go to your Bluetooth and see if your Charge 5 appears on your list of connected devices. Try turning your Bluetooth off, wait a few seconds then turn your Bluetooth on again. If the problem persist try restarting your Charge 5. You will not lose your data by performing a restart. Here’s how: Plug your Charge 5 into its charger then press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears. If the continues try restarting your phone. 

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I😃 Hopefully this will provide you the best answer to resolve your issue. Please let me know how it goes. 

 

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