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Tapping Charge 5 screen doesn't wake it up

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‎09-18-2022 17:07

‎09-18-2022 17:07

Tapping on the screen of my Charge 5 doesn't wake it up. Firmly tapping once, firmly double-tapping, short hold, long hold - nothing works. (It's supposed to wake up with a single tap.) Then maybe the 10th or 15th time I try - it might wake up. Restarting doesn't help. Battery fully charged. No change in behavior through 2 firmware updates - same story. When I set it to "auto" - raising the wrist or just waving it - works reliably. Tapping - does not.

 

Once it wakes up (and then goes back to black), the next tap (within a few minutes) - reliably wakes it up.

 

Anyone having the same issue?

 

Thanks!

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‎09-21-2022 11:03 - edited ‎09-21-2022 11:04

‎09-21-2022 11:03 - edited ‎09-21-2022 11:04

I might have figured it out: the "wake up" sensor is not in the glass but rather in the device itself, and responds not to tapping - but to shaking.

 

Try this: tap several times, rapidly - not on the glass ("face") of Charge 5 - but on the band next to the face, see if it wakes up.

  • Note: "auto-awake" is off, i.e. "screen wake" setting is set to "manual".
  • You can even tap on the wrist, rapidly several times (5-10). Did it wake up?
  • You can even wave the hand fast back-and-force, drum on a countertop in the kitchen or your knee - or anything else that would shake the whole device (as opposed to tapping on the face).

This wakes it up for me, every time. (So does rapidly tapping on the face - the point is that the sensor is not in the glass.)

 

Bottom line:

  • Because the "wake up" sensor is not in the glass is not about touch - but rather in the device and is about shaking - the "tap" behavior is unpredictable.
  • It's easier to tap rapidly on the wristband next to the glass, to wake it up, than on the glass itself: less likely to interfere with anything in the UI by tapping on it accidentally, more predictable in my experience.

Thoughts?

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