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The GPS on my Charge 5 is not working properly

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‎09-23-2023 05:08 - last edited on ‎09-23-2023 05:50 by Fitbit Moderator

‎09-23-2023 05:08 - last edited on ‎09-23-2023 05:50 by Fitbit Moderator

The GPS on my Fitbit cuts out 1 mile into a walk or run, giving inaccurate stats. I have the location settings set to ‘always on’ on both my phone and Fitbit app. How do I fix this problem? 

Moderator Edit: Clarified subject

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‎09-23-2023 05:58

‎09-23-2023 05:58

Hi there, @s_henderson3. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

For more information about GPS, see: How do I use GPS on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-23-2023 05:58

‎09-23-2023 05:58

Hi there, @s_henderson3. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

For more information about GPS, see: How do I use GPS on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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