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The battery level on the Fitbit app doesn't update

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‎07-18-2025 10:30 - last edited on ‎07-19-2025 04:45 by Fitbit Moderator

‎07-18-2025 10:30 - last edited on ‎07-19-2025 04:45 by Fitbit Moderator

Hi, I wonder if anyone has had this occur - my display top of Fitbit premium on mobile phone screen does not accurately reflect the % of charge remaining on my Charge 5 watch.  It has remained at 79% for 3x days now.

My device does sync and Fitbit continues to display other aspects eg HR, sleep etc.

any suggestions gratefully received.

Sue

Moderator Edit: Clarified subject

Best Answer
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2 REPLIES 2

‎07-19-2025 04:49

‎07-19-2025 04:49

Hi there, @Sewiknit2. It's nice to see you around the Fitbit Community Forums.

If you haven't done so yet, please try the following steps:

  • Make sure that your Fitbit app is updated
  • Log out of your Fitbit app
  • Force quit the app
  • Log back into your Fitbit app
  • Try syncing your Charge 5

As you may know, the battery level on the Fitbit app updates every time you sync.

Maria | Community Moderator, Fitbit


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Best Answer

‎07-19-2025 09:08

In response to MarreFitbit

‎07-19-2025 09:08

Thank you very much for those suggestions, I appreciate your reply, will do

sue 

Best Answer