help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Tracking Stair Steps on Charge 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-14-2022 19:35

‎03-14-2022 19:35

Neither my Inspire nor my Charge 5 are registering the stairs I do each day.

There are 14 steps inside the house; 14 steps going from the front porch to the sidewalk.

I'm doing stairs several times per day.

What adjustments are needed to register the stair steps?

Best Answer
2 REPLIES 2

‎03-14-2022 19:41

‎03-14-2022 19:41

Hi @Vivavoce  the Charge 5 has no altimeter, so it doesn't have the hardware needed to recognize your stairs.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎03-14-2022 19:42

‎03-14-2022 19:42

Your post was moved to the Charge 5 area, @Vivavoce 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes