My Charge 5 battery is draining quickly

[tnikolov]

Let’s start with this - I’ve been using Fitbit since the first Fitbit Charge. And I’ve been relatively happy. The last Fitbit I bought was the Luxe and it used to work fine.

For Christmas I hot the Charge 5 and I was really excited about it. Tried it on and figured the battery only lasted for a couple of hours. Tried resetting it, tried charging up until 100% again, tried restarting the app, restarting the Charge 5 multiple times.. tried everything I found here, and yesterday I gave up. It would sometimes last a few days, but more often than not, after I charge it, I would wale up the next morning to a dead device.

Yesterday I gave up and found my Luxe (which only has like 6months of use), charged it and put it on. Today I woke up and guess what - it was dead! 

After everything I’ve tried, I didn’t expect this. I thought it was a faulty new tracker, but now I see my old one does the same thing. And I haven’t really had a workout or anything, just wore it. 

So my assumption here is it’s the app that’s faulty and it’s connection to the tracker malfunctions and drains its battery. What should I do? Throw both trackers in the bin and get an Apple Watch?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @tnikolov.

I'm sorry to hear about the difficulties you experienced with your Fitbit devices. Thank you for trying to get them resolved before contacting us.

For instructions on how to extend your Fitbit devices' battery life, please visit this article.

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.