09-04-2023
17:42
- last edited on
09-05-2023
04:22
by
MarreFitbit
09-04-2023
17:42
- last edited on
09-05-2023
04:22
by
MarreFitbit
Bought two Charge 5 last year, one for me and one for my brother. Both died at about the same time, batteries started not holding and then went into no longer charging at all. Screen is dark, no sign of any activities. Both are less than 1 year old!!!! Really disappointed that these things are definitely not made to last.
Moderator Edit: Clarified subject
09-05-2023 03:28
09-05-2023 03:28
Welcome to the Fitbit community, @LC93!
Sad to hear you're having issues with your Charge 5. As a first approach to hopefully get things fixed, I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt, please have a look here:
How do I clean my Fitbit device?
Next please closely follow these instructions as timing is crucial for this procedure:
1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.
I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.
If that won't work for you, I'd suggest to contact Fitbit support for further assistance. As you've mentioned having purchased your Charge 5 less than a year ago, it should be covered by Fitbit's warranty.
09-05-2023 09:49
09-05-2023 09:49
Thanks, appreciate all the info but nothing worked. It is really dead. Will reach out to Support.
09-05-2023 11:11
09-05-2023 11:11
You're welcome, @LC93, thanks for reporting back.
09-05-2023 14:35
09-05-2023 14:35
It's not a coincidence. It has something to do with how they roll out the firmware update to the Charge 5. The firmware update breaks it. Mine doesn't work around the same time. Interestingly, my wife and mine also broke at the same time.
09-07-2023 19:39
09-07-2023 19:39
You might be interested in this thread: https://community.fitbit.com/t5/Charge-5/Display-and-battery-issues-with-Charge-5/m-p/5406773
Definitely try the troubleshooting steps, and contact customer service if that doesn't work. If your device is out of warranty, they'll offer you a 35% off coupon to purchase a new Fitbit (does not stack with other discounts). If you purchased with a credit card, sometimes they offer an extended warranty for electronics.