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Charge 5 blank screen

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‎09-04-2023 18:36 - last edited on ‎09-05-2023 04:14 by Fitbit Moderator

‎09-04-2023 18:36 - last edited on ‎09-05-2023 04:14 by Fitbit Moderator

My Charge 5 has been great. Today it went black. It vibrates when pushing the button 2 times. The face says black. 2nd Charge 5 this year to do this. Help!


Moderator Edit: Clarified subject

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‎09-05-2023 04:15

‎09-05-2023 04:15

Hi there, @Allycat67. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-07-2023 19:37

‎09-07-2023 19:37

You might be interested in this thread: https://community.fitbit.com/t5/Charge-5/Display-and-battery-issues-with-Charge-5/m-p/5406773

Definitely try the troubleshooting steps, and contact customer service if that doesn't work. If your device is out of warranty, they'll offer you a 35% off coupon to purchase a new Fitbit (does not stack with other discounts). If you purchased with a credit card, sometimes they offer an extended warranty for electronics.

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