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Two months and no refund

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‎07-14-2022 15:18

‎07-14-2022 15:18

How long does it take to get a refund after returning a new product? Customer service is unhelpful. It’s been 7 weeks since I shipped the product back and I’m frustrated that I have to follow up for my refund. 

I will be filing a credit charge dispute.

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3 REPLIES 3

‎07-14-2022 16:04

‎07-14-2022 16:04

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎08-08-2022 20:23 - edited ‎08-08-2022 20:27

‎08-08-2022 20:23 - edited ‎08-08-2022 20:27

I have yet to receive my refund for returning my Fitbit 5 on May 27, 2022

I originally purchased it on May 3, 2022

Customer services has been so frustrating, they seem clueless and send me in circles. This whole experience has been so frustrating, I will be filing a credit dispute. 

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‎08-08-2022 20:28

In response to Odyssey13

‎08-08-2022 20:28

Contacted them multiple times and even have a file number. Still no refund. 

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