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Unable to Detect Connection

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‎04-10-2022 19:23

‎04-10-2022 19:23

I have my mobile number provider changed yesterday.  However, Fitbit would always use home wifi connection in the past.  All worked fine until midnight.  I was unable to sync Charge 5 to my mobile eventhough wifi and mobile connection were alright.  I have tried to login and out, remove and revoke. Checking Fitbit setting on mobile.  Till now, it doesn't work still.  Need urgent help.  It's been more than 9 hours since last night.  Thank you.

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‎04-10-2022 19:53

‎04-10-2022 19:53

Surprisingly now I manage to sync my Charge 5 back to my iPhone.  I removed Charge 5 from the application, removed from Bluetooth, logged out from account, revoked all past device detected.  Turn off mobile for 5 minutes, restart Charge 5.  Then login, add and pair them back.  It seems fine now.

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1 REPLY 1

‎04-10-2022 19:53

‎04-10-2022 19:53

Surprisingly now I manage to sync my Charge 5 back to my iPhone.  I removed Charge 5 from the application, removed from Bluetooth, logged out from account, revoked all past device detected.  Turn off mobile for 5 minutes, restart Charge 5.  Then login, add and pair them back.  It seems fine now.

Best Answer