Unable to Get Breathing Rate, Heart Rate Variability & Skin Temperature While Sleeping

[JimVA]

I have had the Charge 5 for about 3 weeks.  I wear it all the time including while sleeping.  I have never been able to get any data for Breathing Rate (BR), Heart Rate Variability (HVR) & Skin Temperature while Sleeping.

I have tried all suggestions on this forum including; logged out of app, verified latest version of app on iPhone, restarted Charge 5, cleared cache and restarted iPhone, tightened band, etc....Still unable to get data for BR, HVR, ST.  

Does anyone have any new suggestions?

Thanks....Jim

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @JimVA. 

I appreciate the information you've shared about this problem with you're experiencing with your metrics and the troubleshooting steps that you already tried. 

Please make sure your device's firmware and the Fitbit app are updated to the latest version available as well. However, the team is aware of this problem that other users are experiencing and they are working to identify a resolution as quickly as possible. If you continue to have the same problem, you can also get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around.