Unable to connect Charge 5 again

[H4K]

Hi,

Have been using Charge 5 since April 2022.

2 days ago, the app is unable to collect data from my Charge 5.

I have recharge the watch to full 100% and reset it.

I tried to unpair and repair again, unfortunately, the app is able to find Charge 5 BUT unable to connect it. What seems to be the issue.

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Mplsfonz23. Thank you for sharing your question.

Please sync your Charge 5 with a different phone until our team resolves the issue.

@Demonic, I understand how you feel. Our team is really working on a fix.

@Odyssey13, thank you for sharing the data information.

Have a nice day!

[RichieLaw]

Good evening Andrea, I have the same issue of not syncing with my iPhone 11, my previous Fitbit was fine, this charge 5 keeps having issues on and off for a year ?

any ideas, I’ve tried everything from uninstalling both app and watch

[Aenne66]

Here the same with Samsung Z Flip 4, seems to be a FITBIT issue. They are working in it. 

[k-e]

Not everyone has a different phone they can sync their fitbit with. And since we can also no longer sync with a computer kind of leaves the device useless. 

[Steve_t100]

I lost all my data. I'm having a hard time explaining this to my doctor for references and sleep doctors. I followed all the steps. 

[Steve_t100]

American Thanksgiving around that time. Droid 13 rolling out and phones were getting updated. Zflip zfold 3's and4's

[Aenne66]

 I connect Charge 5 with Samsung ZFlip 4 today.

Thank you to strager who fixed it. 

[Demonic]

How did you manage to connect?  From what I can see there has not been any updates to the Fitbit app or Android.

[Aenne66]

Just tried it again and it works. It takes a little longer to connect but now it is fine.

[rsabamd]

Sometime in November/December, Samsung sent out an update that messed up Bluetooth connections to my Charge 5 and Nest Thermostat with my Z Fold 3. Just tonight, I downloaded Samsung update F926USQU2EVL9 and am now able to sync with my Charge 5. Hopefully it's fized for everyone else.

[fitman5]

What country are you in because my phone ( and I'm in Australia) doesn't
find that update when I search 😑

[Aenne66]

I am from Germany and did not search for an update. Just tried without an update information. But some days before, I deleted my account, maybe this was the solution.

[rsabamd]

The problem was 100% created by the Android updates from Samsung/Verizon NOT Fitbit. I have been a very loyal Samsung owner for many years and got family members to switch to Samsung. Now I'm rethinking what my next phone will be.

[Whimsy]

When can we expect a fix?  I have a Samsung Fold 3.  I was able to connect briefly the first night I had my Charge 5.  For the last month I have a useless band on my wrist since it doesn't even show the correct time.  My purchase came with free subscription to Premium and I'm losing that benefit because I can't use the Fitbit for anything.

I don't have access to another phone to connect to, I just have a plastic band around my wrist, that is for decoration only.

It's frustrating!

[AndreaFitbit · Accepted solution]

Hi everyone! Thanks for getting back to us.

Our team has worked on a fix to the syncing issues with the latest App release 3.73. This is slowly rolling out to customers. Please check if you have it available.

Have a nice day.