Unexpected Heart Rate Peaking Charge 5

[Photojoe]

About a year ago my Charge 3 started to show HR peaks — usually 2 a day — when I was at rest. I got tired of that so this week I bought a Charge 5. Same problem. Sitting in the car, watching TV, eating a sandwich, my HR is 72 but the Charge says 182. Please help.

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums, @Photojoe.  

Thank you for sharing this information about the inconvenience you've been experiencing with your Charge 5. 

Before considering other options, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

In addition, I recommend that you try restarting the device using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

I'll be around.