Unresponsive Charge 5

[Frizzbe15]

My Charge 5 became unresponsive 1 week ago.

First it was flashing the logo and has since become a blank screen.

I have tried restarting it as per the community forums, resyncing and nothing has worked.

I sent a message to Fitbit help centre one week ago, and have had zero response. Very disappointing as I have raised issues in September still with no response or resolution.

It isn't even 12 months old and is the second unit I've had issues with. Very disappointed, especially given customer service has been zero help.

I definitely won't be buying from Fitbit again and will be seeking full warranty refund.

Moderator edit: updated subject for clarity

[RiekoC]

Hello @Frizzbe15 

Sorry to see that your Charge 5 isn't working and that you're not getting any response from Support.

Did you send them an email or did you use the Support link (<-- click)? Based on user reports, email seems to be least effective method for contacting Support.

Try the provided link. Complete the prompts until you get the option to chat or call. Considering your device is less than a year old, you might still have the warranty benefit. But you need to contact Support soon.

[Frizzbe15]

Hi Rieko,

I have contacted them via Facebook chat after following that link and have had no response.

[RiekoC]

Hello @Frizzbe15 

Sorry to see that you still haven't had any response. It looks like you will need to call them, especially since you are looking to get your warranty refund.

These are the Support phone numbers that a fellow volunteer has gathered over the years:

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)