Vibration on Charge 5 not working

[Ronniem]

Why do I no longer receive the 250 steps vibration on my watch.  It was working but no longer does. What setting do I need to adjust?  This was necessary to get me moving every hour but now I am even more sedentary.  Help me fix this please.

Thank you.

Ronnie.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, thank you for sharing that you've been having this issue with your Charge 5, @Ronniem.  

Let me know if you're having trouble to receive any other type of notifications or if this is happening only with the reminders to move. In the meantime, make sure this feature is turned on following these steps: 

• On the Today tab, tap the hourly activity tile. 

• Tap the gear icon > turn Reminders to Move on or off. 

If the feature is already turned on, you can also try changing the time when you can receive reminders to move. You can change the hours or days of the week that you track your hourly activity goal (for example, 10:00 a.m. to 5:00 p.m. on weekdays). You can find more information in this article. 

In the meantime, make sure the Do Not Disturb Mode and the Sleep Mode features are turned off, as these features prevent the device from vibrating and receiving notifications, reminders and goal celebrations. 

Hope this helps, I'll be around. 

[ms_jlake]

I am having the same issue in addition to heart zone notifications no longer working. I have rebooted and check DND and check with an alarm and the alarm worked fine. Not sure what else to do. Can the support desk please assist. 

[Ronniem]

I wanted to thank you for sending me instructions on what to look for in
regard to the reminder to move notifications. I had sleep mode on. I do
not remember turning it on, as I did not know where to even find that
little switch, hubby had to tell me.
Hopefully all is fixed now with my notification vibration.
Ronnie

[DavideFitbit]

Welcome to the Fitbit Community forums, @ms_jlake. 

I appreciate the information provided about this issue with your Charge 5. 

Before considering other options, please try restarting this feature by turning off the Heart Rate Zone notifications on the quick settings menu of the Charge 5 and then turn them back on. You can find more information in this article. In addition, you can try setting up the Charge 5 as a new device in your account. Let me know if you continue to have the same problem afterwards. 

@Ronniem That's great news! Thank you for sharing this update. 

I'll be around.