Warranty coverage

[Sharonandsavan]

My charge 5 has black screen and will not rebute.  It is still under warranty, and I have attempted to contact the warranty department two times now.  I have uploaded purchase information twice but still have yet to hear from them.  Anyone have any suggestions?

[Odyssey13]

Hi @Sharonandsavan  All you can do is keep trying to reach support.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[dhindz]

I’ve been dealing with Fitbit team to replace my defective Charge 5 for over 30 days. (after only having it for less than one month) I sent it back as instructed in good faith and after 30 days…nothing! No one from FitBit has ever followed up with me. I have had to email them every single day to find out the status of the replacement with no response or acknowledgment of my emails, nothing.   I contacted live chat just about every other day to get status, and finally after a month, today according to Fitibit, my Charge 5 replacement is finally being processed.  According to Fitbit “Allow 4-5 business days for us to process your replacement order”.  4 to 5 days to process the replacement, it’s been a month since I’ve been dealing with this frustrating situation. Fitbit’s customer service (or lack of it) is completely unacceptable. 

[Odyssey13]

@dhindz  unfortunately, each time you email them, you go to the bottom of the queue as it's considered to be a new request for help. Looks like you got a response, so that is good. Just set up as a new device on an existing account if you want to keep your history.