Charge 5 stuck on Fitbit logo

[mahi101987]

My Fitbit Charge 5 is suddenly showing only blue color fitbit logo on the screen.

I tried the restart options still i see the only blue color logo on the home screen.

Please help.

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @mahi101987!

Sad to hear you're having issues with your Charge 5. Although you've mentioned already having tried to restart your device, I'd suggest giving that another try because it sometimes requires more than one attempt to restart Charge 5. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display

If that really won't work for you, I'd recommend letting the battery of your Charge 5 drain to the point where your device shuts off to eliminate any background process that might be causing the issue. Then connect your device to the charger being connected to a reliable power source and check if the display will turn on. Note that this will take longer than usual as the battery is completely down now.

I'll keep my fingers crossed.

[MarreFitbit]

Hi there, @mahi101987. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. @Talahthas Thanks for trying to help! 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Charge 5 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Charge 5 again.
• If there is no connection, restart your Charge 5.

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[mahi101987]

Hi Mareefitbit,

I am having the same problems with my charge 5 again.

Can you help resolve this issue.

[Rjlewan44]

Same. Total junk.