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Warranty inquiry

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Hi, 

 

I recently requested a replacement for my Charge 5 due to the original product has been malfunctioning (yellow flickering screen, now the screen is completely dead but the device is still counting steps and tracking sleep). 

 

The replacement should come in the mail by today according to the tracking number I have received. 

 

Is there an additional 1 year warranty under the replacement from the date that I receive it?

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3 REPLIES 3

Hi @Markc1345  no, the warranty for any replacement is the remainder of the original warranty, from the date it was first purchased. You can learn more about it here - click to read.

Stepping in the U.S.A. since September 2013. Android 14

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What if the replacement device start having issues after the original warranty expires? 

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@Markc1345  at that point you can always ask Fitbit if there are any options available, but at that time, your warranty would be over.

Stepping in the U.S.A. since September 2013. Android 14

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