help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Watch color is dim Charge 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-20-2022 04:13 - last edited on ‎05-20-2022 07:37 by Moderator Alum

‎05-20-2022 04:13 - last edited on ‎05-20-2022 07:37 by Moderator Alum

2days in, watch color is now dim?

 

 


Moderator edit: subject updated for clarity

Best Answer
1 REPLY 1

‎05-20-2022 07:37 - last edited on ‎08-27-2024 13:11 by Fitbit Moderator

‎05-20-2022 07:37 - last edited on ‎08-27-2024 13:11 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Csydney1. 

Thank you for sharing that you've been having this inconvenience with your Charge 5. 

If you haven't done so already, please make sure to check the sleep mode is turned off on your device, as this feature automatically makes the screen darker. In addition, and if you continue to experience the same problem, please complete a three pulse restart procedure: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer