Steps not showing on challenges Charge 5

[Christi]

I started a challenge for the work week. It registered some steps from Monday but only a small portion. Now today nothing. My Charge 5 shows correct count but not updating on challenge. Any idea how to fix?

Moderator edit: format

[DavideFitbit]

Hi, it's good to see you around the Community forums, @Christi.  

Thank you for sharing this information about what you're experiencing with your Charge 5. Please know that there are some possible reasons for this to happen:

Keep in mind that challenges can be affected by the timezone of the members who are in it as well as any logged activities on your account, this includes MobileRun, manual logs and third party logging). In this case, it's best to use your tracked steps (without mobile run or manual log) while stepping. Using any kind of manual logging when running or walking will not count towards your challenges.

In addition, if you're still having trouble with the app not showing you the tile, please try the following:

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
• Restart your phone. 
• Log back in to check if you're able to see your information. 
• Try to set up your Charge 5 as a new device in your account if you're still having the same problem. 

I'll be around.