Watch face is dark

[Hatwearrer]

My fitbit is syncing with my phone, however, my watch screen shows only small row of symbols showing at the top (five dot-like symbols with the middle dot being red).  Battery is fully charged.

[DavideFitbit]

Welcome to the Fitbit Community forums, @Hatwearrer.  

I appreciate all the information that you've shared about this inconvenience with your Charge 5.

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems your case is still being reviewed. In this case, you should be receiving a response soon and they will let you know how to proceed. 

Have a good day. 

[Surfista]

I just contacted customer service with the same problem and they immediately sent me a link to receive a replacement Charge 5

[Jam13064]

I connected with Support on the same issues, along with my Charge 4 is not syncing, not pairing to Bluetooth and I have to constantly remove device from Bluetooth readd/pair.  The Charge and other models all appears to have some design flaws or they were built that way to increase sales. There is not a fix, this is my third Fitbit that didn't last long, and unless they give me a free replacement, (no discount), I will not purchase/wear another. I can see if the devices last 2-5 years then it would be worth the purchase; however, 1 to barely 2 years is totally unacceptable. The very least, we should be able to change the battery. We just keep adding to our environment problems, when we keep having to buy devices that don't last las long as a snowball in Hell. They are not recyclable and we just keep adding to our Global eWaste woes.

[DavideFitbit]

@Surfista @Jam13064 Thank you for confirming that you've been having the same inconvenience with your Charge 5 and that you already got in touch with the Customer Support team. 

I've been informed that you already have a case created with Support for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Thanks for taking the time to share all your feedback and comments about this. The team continues to work to improve the quality of products and services. 

[MSG17]

I’m having the same problem. Will contact customer support.

--------

Customer service must be overwhelmed. Cannot communicate despite repeated attempts. Time for an Apple Watch, I think.

[MSG17]

Tried customer support again & was successful at getting my device rebooted. 😊

[DavideFitbit]

@MSG17 Thank you for sharing that you were eventually able to get in touch with the Customer Support team and that you were able to reboot your device. Let me know if you experience any problem with the display again. 

I'll be around.