Black screen Charge 5

[Gme5]

I've tried the reset and I get the logo but continues them to be a black screen

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Community forums, @Gme5. 

Thank you for sharing that you've having this inconvenience with your Charge 5 device and that you already tried a few troubleshooting steps. 

If you already tried to complete the 3 pulse restart procedure and you continue to experience the same problem, please try these additional steps that have been useful for other people:  

1. Follow these steps in case you're having trouble to charge your device. 
2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
3. If you  can't sync, tap on your profile picture > Charge 5 > Tile to see if a firmware banner appears. 
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Let me know if you continue to experience the same problem afterwards. 

[Gme5]

I'll try these, thanks!

--------------

Got it!  Thanks for the quick help

[DavideFitbit]

@Gme5 No problem! Let me know if you continue to experience any problem. 

See you around in the Community.