Where is my replacement

[m.j.wilkinson]

Contacted Fitbit support a few weeks  ago  about my charge 5 not charging after update. They agreed to replace the fault item and I went through the process.  

I’ve  contacted support several times and still haven’t received my replacement. They’ve said they will contact the warranty department to chase. Still nothing ? 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @m.j.wilkinson. 

Thank you for all the information provided about this inconvenience with your Charge 5. 

I've proceeded to send your information to the Customer Support team and it seems that you were able to get in touch with them recently and you should be receiving a response soon.  In this case, I recommend that you continue the communication with them so they can let you know how to proceed. 

See you around. 

[WAY2OLD]

same here its been 3 weeks for me. took almost a week for them to get it via their shipping. had it for a over a week and nothing from them. we should not have to be contacting support. Most good customer service organizations send out email updates with a status but not fitbit.

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got emails now telling me replacement is on the way....nothing for weeks but soon as i use chat and complain i get 3 or 4 emails. Still hasn't been picked up yet USPS shows its still at warranty center since wed and its now Sunday!!!

[DavideFitbit]

@WAY2OLD Thank you for your reply and for confirming that your replacement has been shipped. 

To find out more about the shipping status, I do recommend that you continue the communication with the Customer Support team. They have specialized tools and will let you know how you can receive more information about this. You can click here to get connected. 

Thank again for all the feedback and comments that you've provided about this. 

[CarolynN0603]

Hi there,

I understand as my Fitbit Versa 3 would not come back on.  Fitbit sent me a label to return it and said I would receive a replacement in 5-7 business days.  It has been almost a month.  A total of 3 replacement orders have been made and each time after many days, calls, chat - they finally make it to "shipped" only to sit with a status of "USPS awaiting item, label created!?"  It sits in this status for days and never changes, not have I yet received my Fitbit replacement order??

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @CarolynN0603. 

I appreciate the feedback and for taking the time to share your experience. 

I've been informed that you were able to get in touch with the Customer Support team again for further assistance with this and it seems they were able to provide you with more information about the shipping status.