05-24-2022
03:34
- last edited on
11-11-2024
06:13
by
EstuardoFitbit
05-24-2022
03:34
- last edited on
11-11-2024
06:13
by
EstuardoFitbit
My Charge 5 screen cracked and I am just wondering how I can find out if it's repairable and how much it will cost? I just got it in December.
05-24-2022 04:19
05-24-2022 04:19
Hello @CMal2018
Your cracked screen is not repairable. I’d contact fitbit customer service: https://myhelp.fitbit.com/s/support?language=en_US I’m unaware of your warranty or if you have extended warranty so contacting them would be your best approach.
😉 I hope that answers your question and I hope you get things sorted out quickly
05-24-2022 05:38
05-24-2022 05:38
Try fixfitbits.com
05-24-2022 05:51
05-24-2022 05:51
@Katyelmgrove I get an error message (server not found) with that address on two different browsers. I found a similar site with a UK URL. Can you please verify the URL?
@CMal2018 I hope this information can help you. I searched the forum. Several users, whose Fitbits were under warranty, were told that a cracked screen isn't covered under the warranty.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
05-24-2022 05:58
05-24-2022 05:58
I found the website here: https://www.ifixit.com/Device/Fitbit_Smartwatch. It looks like it’s actually ifixit.com
But with that said I’m not familiar with this website or the reviews of their work whatsoever.