White Screen, Losing charge fast Charge 5

[FranksFine]

I went to sleep with my tracker on 34% last night, this had run out a few hours later. I charged up in the morning and the screen keeps turning white and has not charged. I've tried resetting and it worked for a few seconds before going white again. When the screen worked it was still on 1% charge even though its been charging for well over an hour

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @FranksFine. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried the restart. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around.