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Charge 5 wristband badly engineered

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‎05-23-2022 07:12 - last edited on ‎11-11-2024 06:14 by Fitbit Moderator

‎05-23-2022 07:12 - last edited on ‎11-11-2024 06:14 by Fitbit Moderator

Factory Band is flimsy. Falls off during sleep. Went for swim in ocean.  Tightened it. Set watch to waterproof.  it fell off and disappeared within 5 minutes of swimming. Super annoying so do I need to buy extra watchbands? 

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‎05-24-2022 08:00 - last edited on ‎02-21-2025 04:37 by Fitbit Moderator

‎05-24-2022 08:00 - last edited on ‎02-21-2025 04:37 by Fitbit Moderator

Welcome to the Fitbit Community forums, @Jaybeezee. 

I appreciate all the information provided about the issue you experienced with your Charge 5. 

In this case, since this is related to a hardware problem and the device is now lost, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed or if there are any options available for you. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Thank again for all your comments and information provided. Our team continues to work to improve the quality of products and services and your feedback is a big part of that process. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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