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White Screen on Charge 5

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‎04-13-2022 07:48 - last edited on ‎04-14-2022 07:05 by Moderator Alum

‎04-13-2022 07:48 - last edited on ‎04-14-2022 07:05 by Moderator Alum

Screen is entirely white and restart/reboot options haven’t worked. I’ve also attempted to change the clock face etc and nothing has resolved the issue.

 

 


Moderator edit: subject updated for clarity

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‎04-14-2022 07:05 - last edited on ‎12-06-2024 09:32 by Fitbit Moderator

‎04-14-2022 07:05 - last edited on ‎12-06-2024 09:32 by Fitbit Moderator

Welcome to the Fitbit Community forums, @Adriansully. 

Thank you for sharing all these details about the inconvenience you've been experiencing with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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