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Wi-Fi connection

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‎05-10-2022 06:12

‎05-10-2022 06:12

got Fitbit charge 5 today - followed instructions  to connect to Wi-Fi - there is nothing to press to allow for it to happen . Phone is newest iPhone - , newest update - reinstalled app multiple times . Talked to customer service and they are perplexed .

help !

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‎05-10-2022 06:37 - edited ‎05-10-2022 06:39

‎05-10-2022 06:37 - edited ‎05-10-2022 06:39

Hello @javyyogi and welcome to the Community.  When you say you are following instruction to connect to wi-fi, are you getting instructions to connect to your home wi-fi?  Fitbit's smartwatches can connect to wi-fi for things like software updates, but the Charge 5 doesn't have a wi-fi chip.  It only has Bluetooth.  I'm sure that's why CS is perplexed.  My advice is to ignore this.

 

I know my signature says I use a Charge 5, but I gave it away, so I can't check my app to verify the setup.

 

Does this help?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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