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Watch band, Charge 5 keeps falling off

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‎05-08-2022 12:01 - last edited on ‎05-10-2022 07:43 by Moderator Alum

‎05-08-2022 12:01 - last edited on ‎05-10-2022 07:43 by Moderator Alum

My Charge 5 keeps falling off, even when I bought a new band. I can easily loose my watch with this problem.

 

 


Moderator edit: subject updated for clarity

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‎05-10-2022 07:42 - last edited on ‎01-20-2025 08:49 by Fitbit Moderator

‎05-10-2022 07:42 - last edited on ‎01-20-2025 08:49 by Fitbit Moderator

Welcome to the Fitbit Community forums, @Cat74. 

I'm sorry to see that you've been having this problem with your Charge 5. Thank you for sharing all these details. 

In this case, since you already tried using a different wristband and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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