Won't Sync Reliably Charge 5

[SunsetRunner]

I recently bought a Charge 5 (a few months ago ) to use as a sleep tracker. 

This thing is driving me nuts though. It almost never syncs automatically. I always have to go into my phone and manually sync it. When I do, it rarely syncs fast. It usually syncs slow, and sometimes it just won't sync at all. Today it refused so sync all day, so I removed it from my account and re-added it. Then it was able to sync, and I lost 4 days of sleep data!!!

Is there some trick to getting this thing to work reliably or is it just garbage? 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome back to the Community forums, @SunsetRunner. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5 and the steps that you already tried.

If you haven't done so already, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

[tcat007]

I've had the same issue for 6 months.  About a month ago, it started asking for permission to sync, which I gave it, but it never remembers.  Have to go through 3 or 4 permission screens every time.  Looking in settings on my phone (Pixel 6a), all permissions are checked.  Takes about a full minute to sync each time (which seems slow, with many unnecessary steps).  I've tried all the "fixes".  My wife's Luxe has the same issue (I sync both through my phone).

[SunsetRunner]

I've tried everything you suggested and there has been no change. It still either syncs really slowly, or it won't sync at all. It did manage to finish one sync while I was messing with it, but the 4 days of missing data are still missing. But now it isn't able to sync again. 

A week later and the problem is only getting worse. It won't sync, automatically or manually. It hasn't uploaded any data in days.

[DavideFitbit]

@tcat007 @SunsetRunner Thanks for confirming that you already tried all the steps suggested earlier. 

In this case, since you already tried the recommendations in different articles, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

See you around in the Community.