Yellow screen unresponsive Charge 5

[debbiepye79]

battery fully charged. screen totally yellow and unresponsive to troubleshooting advice. 

any ideas?

thanks 🙂

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @debbiepye79. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

Have a good day. 

[dagfizz]

I had the same problem with my Charge 5 and contacted support after trying all the other troubleshooting tips I could find. Support was really helpful and said that it was still under warranty. They sent me a mailing label to send it back and get a new one. However, I had to leave town for a few days and wasn't able to mail it before I left. While I was away, the battery ran completely down and when I turned on the charger, the screen worked again and it's back to normal.

Leaving this message here, even though this thread appears to have been fully answered, in case anybody else has the same problem.

[DavideFitbit]

@dagfizz Thanks for taking the time to share your experience with this! It's great to know your device started working again. 

See you around in the forums. 

[dagfizz]

Unfortunately, this wasn't a permanent solution. A few days after I managed to get my Charge 5 working again, it went back to the yellow screen. I've completely burned the battery down again, but it didn't restart. I'm giving it one more try and if it doesn't work, I'll contact support about getting a new one, since it was still under warranty at the time it stopped working.

[DavideFitbit]

@dagfizz Thank for your reply and for confirming that you're still experiencing this issue. 

In this case, I do recommend that you continue the communication with the Customer Support team so they can let you know about the options available for you at this time. Please know that all your comments and feedback are greatly appreciated.