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charge 5 not syncing

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‎06-26-2023 09:29

‎06-26-2023 09:29

Hi, is anyone else having problems with their charge 5 not syncing? It had an absolute meltdown on Saturday so I had to reset it using the charger as the screen was locked out. It synced yesterday after I restarted the Charge 5 but now will not sync again. Any suggestions would be great as this is only 1 week old so not sure if I need to return this device or it is a general Fitbit issue. TIA.

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‎06-26-2023 09:37

‎06-26-2023 09:37

YES! It takes many attempts to get my Charge 5 to sync with my iPhone (XSMax). I have not found a reliable method of getting it to sync. As much as I love my FitBit (user for many years), I need a solution.

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‎06-26-2023 10:58

‎06-26-2023 10:58

Hi - my charge 5 has not been charging for a few days. I got a error number 1008 that referenced a IP address that was not mine when I tried to sign in with fitbit.. While on the phone with the help person I thought that maybe my VPN maybe the issue. I unactivated my VPN and was able to sync my watch to my phone. hope that helps

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‎06-26-2023 12:26

In response to hmowens

‎06-26-2023 12:26

Thank you so much. I have restarted my Charge 5 again and it has now synced up.

Hopefully this is a short term issue 👍

Sent from my iPhone
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